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New Clients

New Client Information

Thank you for your trust and confidence with your pets.

We sincerely appreciate your interest in our hospital. Please feel free to call for a convenient appointment time at (281) 376-2505.

Also, please fill out and/or print the New Client Information Form prior to your arrival, as this will expedite your check-in process. Please arrive 15 minutes prior to your scheduled appointment to allow your information to be entered into our computer database.

A small dog and two cats at Stuebner Airline Veterinary Hospital

Our mission is to maintain a dedicated, caring, and knowledgeable team committed to providing exceptional client services and veterinary care.

We strive toward this excellence through continuing education, technical advances, and compassionate care for all of our patients.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. 

For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.