Stuebner Airline Veterinary Hospital

16119 Stuebner Airline Dr
Spring, TX 77379

(281)376-2505

www.savethospital.com

Client Experience Questionnaire

Our Mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client services and veterinary care. We strive toward this excellence through continuing education, technical advances, and compassionate care for all of our patients.

You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this client survey, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon. Thank you for your time and effort.

(Please note that your privacy is 100% assured)

Your Recent Experience

How did you find and choose our practice?
Website
Online Search Engine
Phone Book
Drove By
Existing Client
Referral
Who can we thank for your referral?

Your telephone experience
I did not phone
My call was answered promptly

Yes
No


It was easy to make an appointment

Yes
No


I was referred to the website to get necessary forms ahead of time

Yes
No


I was placed on hold too long

Yes
No


Please explain any negative experience that you may have had:

Your impression of our receptionist (OVER THE PHONE)
Friendly and attentive

Yes
No


Courteous

Yes
No


Informative

Yes
No


Please explain any negative experience that you may have had:

Your impression of our receptionist (IN PERSON):
Greeted me and my pet in a timely manner

Yes
No


Aware of purpose of visit

Yes
No


Seemed warm and cheerful

Yes
No


Gave me undivided attention

Yes
No


Seemed hospitable

Yes
No


Answered all of my questions

Yes
No


Appearance was professional

Yes
No


Please explain any negative experience that you may have had:

Your impression of our reception area and exam rooms
Comfortable

Yes
No


Neat and clean

Yes
No


Countertops free of clutter

Yes
No


Retail displays are well organized

Yes
No


Informational handouts are organized and easily accessible

Yes
No


Please suggest any areas that we could improve:

Your overall impression of our parking lot and grounds
Clean and well manicured

Yes
No


I found a parking spot with ease

Yes
No


Please leave any comments or suggestions:

Your impression of our website
I visited the website

Yes
No


I found the website to be helpful and resourceful

Yes
No


I printed out any necessary forms ahead of time

Yes
No


The website layout was easy to navigate

Yes
No


Please leave any comments or suggestions:

Your impression of our technical staff and assistants
Introduced himslef/herself

Yes
No


Listened to my concerns

Yes
No


Answered all of my questions

Yes
No


Seemed proficient and knowledgeable

Yes
No


Was professional in appearance and body language

Yes
No


Made me feel valued

Yes
No


Provided me all of the information that I requested

Yes
No


Offered a beverage during any wait times

Yes
No


Please leave any comments or suggestions that you may have:

Your impression of our doctors
Introduced himself/herself

Yes
No


Listened to what I said

Yes
No


Gave clear advice

Yes
No


Answered all of my questions

Yes
No


Made me feel valued

Yes
No


Appeared to genuinely care about my pet

Yes
No


Seemed proficient and knowledgeable

Yes
No


Provided me all of the information that I needed

Yes
No


Please leave any comments or suggestions that you may have:

Additional Questions
Was your wait time reasonable?

Yes
No


Do you feel that the fees were reasonable for the services rendered?

Yes
No


Did you understand all of our fees?

Yes
No


If you marked "No" to any of the above, please explain:

Would you recommend our clinic to others?

Yes
No


Why would you or would you not recommend our clinic?

What other suggestions do you have for improving the office, staff, or procedures?

If you would like us to contact you, please fill in your name and contact information:


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